Frequently Asked Questions

Q.  What are your hours of operation?

A. Closed on the Holidays


Q. When will I receive my order?

A. We ship all orders 1-3 Business days


Q. Do you have custom engraving?

A. We do not offer engraving at this time but many of our products have laser engraving already on them.


Q. Does Stainless Steel rust?

A.  In general, stainless steel does not rust, but if it is used or maintained improperly, or in a harsh environment, such as certain lotions, perfume, laundry soap, it may rust or tarnish. It is important to keep your jewelry clean and dry.  We recommend storing your jewelry in a bag, such as the one provided with your pendant when it's not being worn. Use a silver cleaner or cleaning cloth if it does tarnish. 


Q. How do I seal my contents?

A. Simply remove the pendant from the chain. Twist the locket to open. You may use a small funnel to fill the pendant with human or pet ashes, sand from your favorite vacation spot, dirt from the burial site, your loved ones favorite perfume/cologne or even oils. Twist the pendant back on to secure content on the inside. Some pendants come with a rubber gasket. Please leave gasket on jewelry as it helps secure contents inside. We always suggest to secure your pendant with a little bit of super glue or adhesive to secure contents inside.


Q. Can I Swim or shower with my necklace on?

A. We never recommend wearing your jewelry while swimming or in the shower especially if there are human/pet ashes inside the locket.